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Terms & Conditions

Simply put

Every company has its terms. These are ours.

Modular Services

All Finemake products which are manufactured in the factory will be covered under Modular Services. These are covered from any defect or damage under this warranty policy.

Modular wardrobe & storage

Finemake warranty protects your modular wardrobe and storage against any defects in materials and workmanship for a period of up to 10 years from the date of possession. If the product is found to be defective upon inspection by a company authorized representative, the defective part will be repaired or replaced, in accordance with the claim terms below.

warranty Details

Unidesigns will honor its warranty only when:
  • The product supplied and installed is properly maintained and used for normal domestic use.
  • The product is still at its original installed position and location.
  • The warranty has not expired
  • Receipt of complete payments from the partner

Finemake does not warrant against and is not responsible for (i) any condition of the Product attributable to; or (ii) any damage to Products caused by any of the following:

  • Wear and tear suffered through normal use (including scratches, dents and cuts) or damage caused by impacts or accidents.
  • Rusting of channels, hinges and other metallic parts. These could be damaged due to household chemicals and sprays & hence care to be taken while using such products around hardware and accessories.
  • Water leakage and seepage within the building structure and continuous dampness of the surface beyond.
  • (seventy two) hours for BWP grade plywood (IS710)
  • (forty eight) hours for BWR grade plywood (IS303) and
  • (Twenty four) hours for exterior grade PB and HDHMR materials.
  • Degradation, discoloration, damage, fading etc. in colour, grain, or texture of natural wood materials, laminates and other materials due to exposure to intensive or excessive light, sunlight, moisture or heat or other environmental factors.
  • Use of inappropriate chemicals, detergents, abrasives or other inappropriate cleaning agents that can damage the wooden surface of the Products or rust accessories.
  • Mistreatment, negligent use, misuse, insufficient or improper care (including but not limited to exposure to harsh weather conditions).
  • Alterations, modifications or use of Products which is beyond or inconsistent with supplied Product instructions and not been authorized by Finemake.
  • Damage or stains due to water leakage and/or seepage.
  • Damage caused by any Force majeure event (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, solvent exposure etc.), or staining from foreign substances (such as dirt, grease, oils, etc.)
  • Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.
  • Finemake warrants to the B2B partner that all Products will be free from any manufacturing defect.
  • The warranty only applies if the Products are properly installed, maintained and used for normal domestic use.
  • The warranty will not be applicable in case of movement of material from the originally installed site to another site.
  • The warranty period for (i) hardware (ii) accessories that are used in all our Products will be the same as that offered by the original equipment manufacturer.
  • If a defect occurs within the respective warranty period, the B2B partner must notify FineMake in writing and, upon confirmation of the defect by an authorized Finemake representative, Finemake’s sole responsibility shall be, at its option to either:
  • Arrange for the repair of defective product; or
  • Arrange a replacement of defective product
  • The scope of Finemake warranty cannot be changed or broadened by any authorized representative of the Finemake nor its B2B partner.
  • Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the FineMake product line, at the time of the claim. If a claim is filed after the Finemake product becomes obsolete or discontinued, Finemake will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.
  • Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Finemake representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing/ replacement.
  • Liability: Finemake will make all efforts to replace/ repair the said defect within a reasonable period of time. Finemake will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the liability of Finemake, under this warranty, exceed the purchase price of the product or its replacement.
  • The warranty is not renewed, in case Finemake replaces the modular cabinets or components in part or whole during the said warranty period. The replaced parts will continue to be covered under our warranty only till the remainder of the period as indicated in its respective table. Barring components which carry a lifetime warranty, the warranty for any product under any circumstances will not exceed a period of 3 year (for semi-modular products).
  • 10 years for modular wardrobes, storage & for kitchens from the date of delivery.
  • The terms and conditions are governed by the laws of India. Bengaluru courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.
Things you should know about shutter bends
  • Bend is a natural process which occurs due to weather conditions, moisture levels in the atmosphere and usage. As an industry practice, Finemake permits a tolerance of 4mm for shutter bend. Any bend which is more than 4mm will be corrected either by adjustment of hinges, dismantling of shutters and/or fixing of straighteners at the back of the shutter (at customer location or taking it back to the factory).
  • Corrections will be done as per following scenarios:
  • If the bend is ≤4mm, no action needed. There will not be any functional issue in the product
  • If the bend is >4mm, then the following steps will be taken to correct the same :-
  • Adjust hinges to see if the bend can be brought to within the tolerance limit of 4mm. If deemed necessary, fix magnetic catchers to tighten the ends.
  • If Step 1 doesn't bring the bend within 4mm, then remove the shutter and bring it to the factory to correct the bend.
  • If necessary, apply straighteners at the backside of the shutter to correct the bend.